As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we reach out to our suppliers to confirm that it is in stock and available for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available, we will process the charges and submit the order for shipment.
You may cancel your order for Zentique items at any time within 7 days of the purchase date, as long as the order has not been shipped. Refunds will be issued to the original credit card that you use when placing your order.