At Nook & Cottage we want your online shopping experience to be easy, straight-forward, and most of all FUN! We’ve put together a little guide with some things to be thinking about both before and when you’re ready to purchase from us.
It is very important to measure correctly and carefully prior to ordering furniture. The measurements for our products can be found in the product description. Please note that measurements are approximate to within ¼ inch so you will need to allow a little extra space for added security. Please also take into consideration the dimensions for doorways, entryways and spaces with banisters or corners. You will need to take into account any obstructions that may hinder you from getting your furniture into place.
Please note that if a delivery is refused because items do not fit, the customer will responsible for a restocking fee of up to 25% of the purchase price as well as the round trip shipping and handling costs.
We cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on our website may differ in color due to differences in the resolution of computer monitors and differences in lighting in the room you place the furniture in. We work with our partner furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as accurately as possible. Please also note that furniture with a distressed finish may have marks and spots that are not considered damages and are done on purpose to create the distressed look.
Our website does not automatically calculate or show the availability of items. To check stock of a particular product, please send us an email at firstname.lastname@example.org with the product name and SKU number. In the event that an item is not available at the time the order is placed, but is still available from the manufacturer, we will begin taking pre-orders and the item will be sent out to you once new stock becomes available. Nook & Cottage will send you an email with the estimated ship date once we receive word from the manufacturer. Orders in which the items are all in stock are usually shipped within a week. Some exceptions may apply and we will then be in contact with the customer.
Please note that some of our furnishings require assembly. If assembly is required, it should be noted in the product description of the item.
Please review all items, quantities, and sizes in your shopping cart prior to ordering. After submitting your order you will receive an email confirmation. Please also review this carefully to ensure accuracy and to avoid any problems with your order.
Once your order is placed with us, we submit the order directly to the manufacturer on your behalf. When this is completed, Nook & Cottage and thus you, as the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. Any cancellation of the order after this point will need to follow our Return Policy.
At Nook & Cottage we believe that good communication is key to great customer service so we work hard to keep you apprised and up-to-date with the status of you order, from purchase, to delivery, and beyond. Here’s what you can expect to hear from us (via email):
1. Order Confirmation
2. Shipping Confirmation
3. Shipping Update (if a tracking # is added)
4. Shipment Out for Delivery
5. Shipment Delivered
If you have any questions, concerns, or issues along the way, please don’t hesitate to call us directly at 470-588-6665 or email email@example.com. Be sure to include your order number so we can better assist you.